Find My Unicorn

Welcome to Find My Unicorn

Welcome to Find My Unicorn

Welcome to Find My UnicornWelcome to Find My UnicornWelcome to Find My Unicorn

Terms of Business

CONFIDENTIALITY AND RIGHTS

  •  Find My Unicorn shall keep any work undertaken confidential and not use it for personal gain or promotion without written consent of the client
  • The business affairs of the Client shall not be discussed or disclosed to any third parties
  • The Client will be the legal owner and will hold intellectual copyright of all work undertaken by Find My Unicorn
  • All images supplied by the Client remain their responsibility, with regards to obtaining rights for use
  • All images supplied by Find My Unicorn will be sourced with permission.

PAYMENTS & BILLING

  • Initial thirty-minute consultation by Skype or telephone is complimentary
  • Final proofreading and checking of all work supplied is the responsibility of the Client
  • The Client understands Find My Unicorn’s estimated time and cost for completing the Work is an informal calculation and that any adjustments to the amount of work, schedule and/or the number of hours and fees is subject to review and renegotiation with the Client when necessary
  • If, however, on receipt of the item to be worked on at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief, Find My Unicorn may renegotiate the fee and/or the deadline
  • Similarly, if, during the term of the Work, additional tasks are requested by the Client, Find My Unicorn may renegotiate the fee and/or the deadline
  • Should ongoing project work be suspended or delayed through any fault of the Client, Find My Unicorn shall be entitled to immediate payment for work already carried out and expenses incurred
  • An agreement, in writing or by email, of a set number of hours a week or month may not be carried over the subsequent periods by the Client, without prior agreement from both parties
  • If the project is based on an hourly rate, then a minimum invoice amount is for one (1) hour and the hourly rate is then billed in increments of fifteen (15) minutes, with time rounded up to the nearest quarter of an hour
  • Clients will be invoiced either after an individual assignment is completed or on an ongoing monthly basis
  • First time clients will be invoiced in advance of work commencing then all subsequent invoices will be at the end of every calendar month.
  • Invoices are to be settled within seven (7) days upon the delivery unless otherwise agreed. The final invoice shall include billable time, reimbursable expenses, and any other fees related to the Work
  • Unpaid bills will incur interest, as per government guidelines. It is at the discretion of Find My Unicorn whether work continues after a bill remains unpaid beyond our 7 day payment period
  • Billable time includes meeting and calls outside of contracted hours, and includes the writing and/or reading of correspondence sent by mail or email
  • A time report will be provided with the invoice unless the client requests otherwise
  • All postage, printing and other stationery expenses bought on behalf of the Client’s business will be added to the invoice for reimbursement.
  • Payment to be made by bank transfer
  • Once an invoice becomes overdue, no further work will be undertaken
  • Under the terms of the Data Protection Act 1998 / GDPR, the Client and Find My Unicorn may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date
  • Either the Client or Find My Unicorn has the right to terminate a contract for services if there is a serious breach of its terms

FIND MY UNICORN PROMISES

  • To conduct your business affairs in a professional manner and avoid behaviour that could bring your business and reputation into disrepute
  • To conduct our business affairs based on sound, ethical principles and will communicate fairly and honestly with your clients, associates, employees and suppliers
  • To make an honest representation of our skills, experience and qualifications at all times
  • To respect the confidentiality of your personal business practices and recognise your ownership of any intellectual copyright pertaining to your business activities
  • To strive to maintain our high professional standards by staying abreast of advances within our industry and to strive for excellence through professional improvement
  • To keep all acquired personal data safe and secure and ensure it is only used for it’s intended purpose, in accordance with GDPR and all regulations set by the ICO

AN EXTRA BIT ON GDPR

  • While Find My Unicorn takes every step known to me and in accordance with guidance on the ICO website to keep data safe and secure we will never be fully immune to hacks, no one is

NOTICE PERIOD

  • The notice period from either party, unless a serious breach of contract has occurred, is 10 working days. Please accept as received by me on my response

MY WORKING HOURS

  • Family and relaxation time is from 1800 Monday to Friday; any communication outside of these hours will normally be dealt with on the next working day unless agreed in advance

COMMUNICATION

  • Find My Unicorn prefers to receive all communication and instructions via email. As the nature of this business is virtual, meetings in person are not necessary unless agreed in advance and considered on an individual basis. Any meeting will always have two representatives from Find My Unicorn in attendance

TURNAROUND

  • Our retained clients take priority. If you know you’ll be needing a set amount of hours every month, a specified task completed every month, or there’s a possibility any of your tasks will need our attention within 2 working days then a retainer contract is your best option. You can retain our time, at £25 an hour, anything from an hour a month. If you require a turnaround of 24 hours or less then a surcharge of £35 is applicable

FINALLY

  • My terms of business may be updated at any time to suit the demands of business. If you have any questions do not hesitate to let me know: emma@findmyunicorn.co.uk